Water emergency? Call now
Emergency Water Damage Help in Lansing, MI
Flooded basement, sewer backup, burst pipe, or a dead sump pump — a live person answers 24/7. Tell us where the water is coming from and we will walk you through the next five minutes while we get moving.
Call (517) 816-1499 nowDried to the IICRC S500 standard
Moisture readings logged until dry
Written scope before work starts
24/7 emergency response
Photo & moisture logs for your insurer
Water Damage Lansing provides emergency water damage response across Lansing and the Greater Lansing area, day and night. Here is what to do right now, by what is happening.
The next five minutes
- Stay out of water near electricity. Shut off the basement breakers only if you can reach the panel without stepping in water.
- Burst pipe or appliance: close the main water valve — usually in the basement where the line enters.
- Floor drain backing up: stop using all water in the house and keep people and pets out. Treat it as sewage.
- Sump pump down: check for a tripped GFCI, an outage, or a stuck float.
- Photograph everything before you move it — for insurance and any city claim.
- Call rather than wait. Mold can begin growing on wet materials within 24–48 hours.
Two deadlines Lansing homeowners should know tonight
The 45-day sewer claim. If the public sewer backed up into your basement, Michigan law (MCL 691.1416–.1419) requires written notice to the city or utility within 45 days of discovering the damage. Photos taken tonight are your best evidence.How the 45-day claim works.
The 24–48 hour mold window. Wet drywall, carpet pad, and wood can start growing mold within a day or two, and Lansing basements — cool, damp, and surrounded by clay soil — dry slowly on their own. Extraction and dehumidification should start the same day, not after the adjuster visits.How fast mold grows.
Questions
Emergency water damage questions
Who answers when I call at night?
A live person, 24 hours a day, 7 days a week. Call (517) 816-1499, tell us where the water is coming from, and we will walk you through the next few minutes and book the visit.
Water is coming up through my basement floor drain. What do I do?
Stop using all water in the house — no flushing, showers, dishwasher, or laundry. Keep people and pets out of the water, because a floor-drain backup is usually sewage. Photograph it, then call. If the public sewer caused it, you have 45 days to give the city written notice.
A pipe burst. What do I do before you arrive?
Shut the main water valve — in most Lansing-area homes it is in the basement where the water line comes through the wall. Turn off power to wet areas if you can reach the panel without stepping in water. Open faucets to drain the lines, and move belongings out of the water.
My sump pump stopped and the basement is filling.
Check for a tripped GFCI or power outage and a stuck float first. If it will not restart, a rented or borrowed pump can keep the water down. Do not stand in water with anything plugged in. Then call us for extraction and drying.
Is it safe to stay in the house?
Usually, if the water is contained to the basement, the power to the wet area is off, and nobody vulnerable is exposed to sewage. Leave if you smell gas, if a ceiling is sagging over living space, or if electrical equipment is under water and you cannot shut it off.
Get emergency water damage help now
A live person answers, day or night, across Lansing and the Greater Lansing area — including East Lansing, Okemos, Holt, DeWitt, Grand Ledge, Delta Township, and Haslett.